It's important to include a link in your campaign emails to give your contacts a way to engage with you. If you want to find contacts that opened a campaign email but did not click on a link, you can create a list. Then put all the contacts that viewed the email on the list and then remove the contacts that clicked a link.
You will be left with a list of all the contacts the viewed the email, but did not click a link.
Follow these steps to create a list of contacts that opened an
email but did not click on a link.
Step 1 -Create a list under LISTS on the main menu. In this case 'Did Not Click'
Step 2- Pull up Email results under Campaigns, Manage, Sent , View
Report.
Step 3-Find the contacts that have viewed the email and
click create query.
Step 4-On the query results,use the 'Use this list' drop down and choose Global Update.
Step 5-Add the
viewers to the 'Did not Click' list with the' Add To List' section of the
Global update screen.
Step 6-Go back to the Manage, Sent, View report.
Step 7 Locate the contacts that clicked a link and use the 'Create
Query ' link.
Step 9-Remove the contacts from the 'Did not Click' list
with the' Remove From List' section of the Global
update screen.
Step 10 Recall the 'Did Not Click' From the Lists.
