Friday, June 13, 2014

Create a list of contacts that opened a campaign email but did not click on a link

It's important to include a link in your campaign emails to give your contacts a way to engage with you. If you want to find contacts that opened a campaign email but did not click on a link, you can create a list. Then put all the contacts that viewed the email on the list and then remove the contacts that clicked a link.
You will be left with a list of all the contacts the viewed the email, but did not click a  link.

Follow these steps to create a list of contacts that opened an email but did not click on a link.

Step 1 -Create a list under LISTS on the main menu.  In this case 'Did Not Click'

Step 2- Pull up Email results under Campaigns, Manage, Sent , View Report.

Step 3-Find the contacts that have viewed the email and click create query.

Step 4-On the query results,use the 'Use this list'  drop down and choose Global Update.

Step  5-Add the viewers to the 'Did not Click' list with the' Add To List' section of the Global update screen.


Step 6-Go back to the Manage, Sent, View report.

Step 7 Locate the contacts that clicked a link and use the 'Create Query ' link.
 Step 8-On the query results, use the 'Use this list'  drop down and choose Global Update.

Step 9-Remove the contacts from the 'Did not Click' list with the' Remove From List' section of the Global 
update screen.



Step 10 Recall the 'Did Not Click' From the Lists.