Wednesday, March 6, 2013

Support Tickets

You know how every time you ask us a question, when we answer via email you always see "[Ticket #0000]" in the subject line?  What's that all about?

I'll tell you.  Last year we developed a tracking system built as a plugin for AddressTwo to keep track of support tickets from users like you.  It works quite well, and now we want to let you know that you can use it, too.

What is it good for?
  • Giving a support@ email address or a website form to funnel all customer support issues through one channel of communication.  
  • Tracking all open issues within a date-stamped queue to make sure that no questions go unanswered.
  • Keeping a history of customer support issues associated to each contact.
  • Assign tasks and record notes on open issues, or "tickets" as we call them, so that everyone on your customer support team can know what's taken place with a given customer.
How do you get it?  Go to Admin >> Modify My Plan and you can select the Ticket Tracking plugin from the menu there.  It will add $15/mo. to your rate.  

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