Thursday, August 11, 2011

Who Does the Email Come FROM?

We get this question from time-to-time regarding our Campaign Manager. Who does the email appear to come "from"? Does it send via my own Outlook, gmail, or whatever email program you may use, or does it come from AddressTwo?

The answer is both yes, and no.

No, the Campaign Manager emails that are sent will not be sent using your email service provider, nor will they channel through your own Outlook or Gmail, or what-have-you. In order to track the recipients, their opens/views, and their clicks, as well as provide an automated unsubscribe feature, we need to send the emails using our own server.

However, the answer is "Yes" it does come FROM you. The email will appear to every recipient as though it is from you. The sender will be your name and return email address as you set it up in the "Sender Profile" section of the Campaign Manager. And, as expected, any reply to that email will come directly to you just as any ordinary email. In no way will the email be sent "from" AddressTwo in any way that a recipient could determine.

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